Your personal data is a trust we guard with utmost care. Learn how scrplay collects, uses and protects your information to international security standards.
Six core pillars that form the foundation of how scrplay manages and protects the personal data of every registered player
All data transmitted between your device and scrplay's servers is protected with 256-bit SSL encryption — the same security technology used by leading banking and financial institutions worldwide.
Scrplay has never and will never sell, rent, or lend players' personal data to any third party for marketing or commercial purposes without your explicit prior consent.
Access to player personal data within the scrplay system is restricted to staff with a legitimate operational need only. All access is logged and continuously monitored by our cybersecurity team.
The identity verification (KYC) process is conducted through fully secure and encrypted channels. Identity documents submitted are stored in a protected environment and deleted once verification is complete.
You have the right to access, correct, download, or request deletion of your personal data at any time. scrplay respects players' privacy rights and facilitates this process through our customer support team.
Scrplay's privacy policy is framed in accordance with applicable data protection legislation, including internationally recognised principles of lawful, fair and transparent data processing.
This Privacy Policy explains how scrplay ("we", "Platform", "scrplay.vu") collects, processes, stores and protects the personal information provided by users and players of our platform. This document forms part of the overarching agreement between you as a player and scrplay, and should be read together with Terms and Conditions us.
Scrplay takes your privacy very seriously. We understand that your trust is our most valuable asset, and we are therefore committed to ensuring your personal data is always handled in the safest, most responsible, and most transparent manner. This platform collects only the data that is genuinely necessary to deliver a high-quality service to you.
By registering or using scrplay's services, you confirm that you have read and understood this Privacy Policy and agree to the way we process your personal data as described herein.
Scrplay collects various categories of information depending on the nature of your interaction with our platform. The following is the data we collect, both directly and automatically:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number, gender | Registration form, KYC |
| Contact Information | Email address, phone number, postal address | Account Registration |
| Financial Data | Bank account number, digital wallet details, transaction records | Payment process |
| Technical Data | IP address, device type, web browser, operating system | Automatically during use |
| Usage Data | Game records, login dates, pages visited | Scrplay platform system |
| KYC Documents | ID card photo, passport, driver's licence | Uploaded by player |
We do not collect information considered sensitive, such as medical data, religious beliefs, or political views, unless required by law and with your explicit consent.
The personal data we collect is used solely for lawful purposes necessary to operate the scrplay platform. The following are the primary purposes for which your data is used:
scrplay does not use your personal data for third-party advertising. Any marketing communications from us are only sent to players who have given their consent to receive them.
Scrplay does not sell or rent your personal data to anyone. However, there are certain situations where we need to share specific information with trusted parties to ensure the platform operates smoothly and securely:
All third parties that receive data from scrplay are required to handle that information in accordance with data protection standards no less stringent than our own. We conduct regular due diligence assessments on all our data processing partners.
The security of your personal data is scrplay's top priority. The platform implements multiple layers of technical and organisational protection to ensure your data remains safe from unauthorised access, loss or disclosure:
While scrplay takes every reasonable precaution, no security system is entirely infallible. You are also responsible for protecting your account password and not sharing your login credentials with anyone.
Scrplay uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and maintain the security of your login session. The following are the types of cookies we use:
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the scrplay platform.
As a registered scrplay player, you have the following rights regarding the personal data we hold. All privacy rights requests may be submitted through our customer support channels:
Request a copy of all personal data we hold about you
Correct any inaccurate or incomplete data
Request deletion of your data when there is no legitimate reason for its retention
Restrict the processing of your data in certain circumstances
Receive your data in a structured, machine-readable format
Object to data processing for specific purposes, including marketing
Scrplay will respond to all privacy rights requests within 30 business days. In complex cases, this period may be extended with notice to you.
Scrplay does not provide services to individuals under the age of 18, and we do not knowingly collect personal data from minors. Our account registration process is designed to screen out individuals who do not meet the minimum age requirement.
If we discover that a child's personal data has been collected without knowledge or due to an error in the age verification process, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect an account has been opened in the name of a child under their care are urged to contact the scrplay support team immediately.
As part of integrated platform operations, your personal data may be processed or stored on servers located outside Malaysia. scrplay ensures that all cross-border data transfers are carried out with adequate safeguards, including:
Regardless of the physical location where your data is processed, the protection standards set out in this Privacy Policy apply in full.
Scrplay retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. In general, our data retention guidelines are as follows:
Once the retention period expires or the data is no longer needed, scrplay will delete or anonymise it in a secure and irreversible manner.
Scrplay reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. Any material changes will be communicated to registered players via email or in-platform notification at least 14 days before the changes take effect.
The "Updated" date shown at the top of this document will always reflect the latest version of this policy. Continued use of the scrplay platform after changes are published constitutes your acceptance of the updated policy terms. We encourage you to review this page periodically.
If you have any questions, concerns or complaints regarding this Privacy Policy or how scrplay handles your personal data, please contact our privacy team through the following channels:
We aim to respond to all privacy-related enquiries within two business days. For more complex complaints or data subject rights requests, the response period may take up to 30 business days.
scrplay also accepts privacy-related complaints through the platform's official complaint resolution mechanism. If you are not satisfied with our response, you have the right to refer your complaint to the relevant regulatory authority in your jurisdiction.